Job Description

🚨 HIRING – Incident & Escalation Analyst L1 (Service Assurance) 🚨 📍 Location: Doha, Qatar 💼 Experience: 3 Years We are hiring an Incident & Escalation Analyst L1 (Service Assurance) to support incident monitoring, escalation management, and service assurance operations. This is an excellent opportunity for candidates looking to build a career in IT Operations and Telecom support. Key Responsibilities: Monitor incidents across Network, Application, and Infrastructure environments. Log, classify, and prioritize incidents (P1/P2/P3). Coordinate with L2/L3 teams and vendors for timely resolution. Support major incident bridge calls and outage management. Prepare daily incident reports and maintain SLA compliance. Requirements: 3 years of experience in IT Operations, NOC, or Service Assurance. Knowledge of Incident, Escalation, and Change Management. Understanding of Network Monitoring and IT Infrastructure. Strong communication and coordination skills. Ability to work in a 24/7 shift environment.

Skill

Required Experience

3-4

Qualification