Job Description

🚨 HIRING – Problem Management Analyst (Service Assurance) 🚨 📍 Location: Doha, Qatar 💼 Experience: 6–8 Years Mind Stream is looking for a Problem Management Analyst to improve service stability by identifying root causes, reducing recurring incidents, and driving continuous service improvement. Key Responsibilities: Conduct Root Cause Analysis (RCA) using 5 Whys, Fishbone, and Fault Tree Analysis. Identify recurring issues and manage the Problem lifecycle. Track corrective and preventive actions (CAPA). Maintain the Known Error Database (KEDB) and knowledge articles. Analyze incident trends to improve network and service performance. Requirements: 5–8 years of experience in Problem Management, Service Assurance, or IT Operations. Strong knowledge of ITIL Problem Management processes. Experience with Telecom Infrastructure, log analysis, and ticketing tools. Advanced Excel and reporting skills. Excellent coordination and stakeholder management abilities.

Skill

Required Experience

7-8

Qualification